SAFE HOLIDAYS

Booking and deposits / Voucher

For bookings already confirmed or for those booking before 31 May 2021:
  • you can cancel your booking up to 10 days before your arrival date.
  • you can request to convert your deposit into a voucher of the same amount for your next holiday, which will entitle you to a 10% discount.
  • you can transfer or give your voucher to relatives/friends who will receive a 10% discount, while you will be entitled to 15% discount on your next stay
  • you can request to change your arrival and departure dates, subject to availability at our property

Cleaning and disinfection of the property

  • We use specific medical products with a sodium hypochlorite base on all surfaces at the appropriate concentrations, supplied by an certified company
  • Weekly cleaning of air conditioning and air exchange coils is carried out
  • Each common room is cleaned and disinfected following specific procedures in more depth
  • Outdoor areas are disinfected every 2 weeks (or more often depending on the flow)
  • Areas in contact with the public are continuously disinfected
  • Lifts are disinfected several times a day

Cleaning and disinfecting of the rooms

  • Rooms are disinfected at every check-out
  • Linen is supplied by an accredited bio-contamination company
  • We use specific medical products with a sodium hypochlorite base on all surfaces at the appropriate concentrations, supplied by an certified company

Safety distances

  • In common areas: our spaces are large and it is therefore possible to maintain a distance of one and a half metres from other guests.
  • In the dining and eating areas: breakfasts and dinners are served in full compliance with the social distancing imposed by the regulations
  • Breakfast is served in "table service" or "room service" mode
  • Meals are served to a much smaller number of people than the total capacity of the rooms with a guaranteed social distancing of 2 metres.

Staff

  • The entire staff is equipped with virus containment devices (masks and gloves) for their own safety and that of our guests.
  • The entire staff has been trained in hygiene and the protocols so that they can work safely for themselves and others.
  • You can contact our Covid Manager/staff with any concerns, requests and to report any symptoms in order to take all necessary precautions.

Guests

  • Hydro-alcoholic hand cleansing products are available to guests.
  • The use of a mask inside the hotel is not compulsory but it is considered good practice when moving around the corridors and common areas, we will all use it to ensure both your and our safety.
  • The common areas of the hotel can only be accessed while wearing a mask.
  • A containment protocol for suspected Covid-19 cases has been drawn up and can be put into action by the Covid Manager at all times
  • Keep a distance of at least 1 metre from other guests and staff members.
  • Do not leave personal belongings or luggage in common areas.
  • Access to the lift is only allowed for one person at a time: unless you have special needs, we request that you use the stairs.
  • Cover your mouth and nose with a handkerchief if you sneeze.
  • Please inform the hotel staff if you have a fever or flu-like symptoms.
  • Thermometers are available at receptions to conduct body temperature checks.

Pool

  • The water in swimming pools contains chlorine, which is a protective and disinfecting agent. For this reason, you can access it by following diligently the basic regulations of each pool as well as social distancing.
Do you need more information? Do you have any concerns?
CONTACT US and we will get back to you as soon as possible